Country or Region: United States Industry: Logistics, Leasing, Shipping, Facility Management, and Transportation Client Profile: DHL Corporate Real Estate (DHL CRE) provides a premier global delivery network throughout the world. Their market spans over 220 countries and they are the global market leader in the international express and logistics industry. They offer world class shipping and logistic related services by providing customers transportation solutions from a single source. Business Situation: DHL sought a project management and collaboration solution that would support its project managers and lease management staff of their facility buildings Solution: FAI Consulting deployed Microsoft Windows Sharepoint Portal and Microsoft Project Server 2003 to provide employees with team collaboration area and faster access to the information they need. Benefits 75 percent less time required for document collaboration 50 percent fewer meetings on key projects Consistent project methodologies Enhanced integration among divisions

DHL

Collaboration beyond email is now part of our project management approach in our group, and Sharepoint Portal and Project Server allows us to work together one-to-one as well as one-to-many, across all our facilities.”
David Snellen, Manager, Systems Integration, DHL

DHL CRE plans, designs, and manages major pick up and delivery facilities across North America. To manage costs, DHL depends on the ability of its geographically dispersed staff to collaborate seamlessly on facility management activities.

Situation
One of DHL CRE’s greatest strengths is in managing complexity. The company has employed cross-functional teams around the world to plan, design, and manage facilities.

DHL CRE’s ability to consistently exceed in its cost management control process is tightly linked to the capacity of staff to share detailed information and collaborate across borders and time zones.

With increasing pressure to complete projects more quickly, making a smooth workflow handoff between employees in a different division was becoming more essential for DHL CRE.

The company’s collaboration process was based on mapped network drives and e-mail, had become burdensome to manage and limited DHL CRE’s efficiency. DHL felt they had an opportunity, through technology, to make a quantum leap in collaboration and productivity.

In considering different approaches to managing shared information across the enterprise, the DHL CRE team had the following goals:

• Allow any member of a cross-functional, global team to access project documents and data instantly
• Give team members the ability to work collectively on a single electronic copy of a document
• Give various internal sites a common look, so employees can move across sites while staying in the same visual environment
• Enhance project management templates across teams so shared corporate and project knowledge could occur proactively.
• Complete projects on budget and on schedule.

Solution
FAI deployed Microsoft Project Server 2003 and Sharepoint Portal technologies in a hosted environment for the Corporate Real Estate Division of DHL. DHL wanted to enable global teams to share information throughout the project life cycle, improve project management, automate portfolio management, provide project budgeting, improve reporting, share knowledge, and increase team collaboration. They realized their need for a collaboration toolset with integrated project management capabilities. The solution provides the base platform on how teams share information, collaborate, make decisions, and work together to complete their projects. The division needed to deploy a tool a project tracking system to manage scope, schedule, and budget for their projects.

The deployed solution allowed project managers, executives, and team members to effectively monitor project performance across the organization, manage resource workload, analyze project data, perform status reporting, schedule projects, collaborate and communicate project information. The tool created a portal that seamlessly connected users, teams, and knowledge so that people could put information to work, connect collaborative people and spaces, and tailor information for greater productivity. The solution deployed was a custom enterprise project management application built around the integrated technologies of Microsoft Office Project Server 2003, Microsoft Office Sharepoint Portal Server 2003, and Microsoft Office Professional 2003. The hosted solution provided a stable environment that allowed DHL to meet the requirements for scalability, high availability, and performance. FAI provided all aspects of the solution including hosting, analysis, design, installation, setup, configuration, customization, testing, deployment, maintenance, support and training.